Frequently asked questions
Please show your digital Museum Card and QR code or your personal ID at the museum’s ticket office, then go and enjoy the exhibitions!
There is no plastic card for the Museum Card – we are doing our part to save the environment. The Museum Card is digital and has a QR code. You can add it to your phone’s digital wallet, print it out, or present it from your inbox.
The Museum Card is valid for one year. The calculation starts from the first museum visit, but no later than 180 days after the purchase of the card.
A Museum Card that is received as a gift will also become valid from the first museum visit, but it may be activated until the expiry date indicated on the card.
Check your spam folder first. If it’s not there either, please write us at email@example.com and we will send it to you again. If you have an personal identification number and have entered it correctly when buying a Museum Card, museum can also verify your Museum Card’s validity based on your ID.