The terms are valid from April 11, 2023
Buyers and users under the age of 18 confirm that for the purchase of the Museum Card or Gift Card or for the use of the Museum Card they have used the funds given to them for this purpose or for free use by their legal representative or a third party with the consent of the latter.
The Gift Card is a gift card (or a corresponding token) that the user can exchange for the Museum Card.
SA Muuseumikaart or the service provider is a legal entity providing the Museum Card service.
The Museum Card’s User or the user is a natural person who has the right to use the Museum Card.
The buyer is a natural or legal person who has purchased the Museum Card or Gift Card. The buyer may or may not be the user.
The member of the Museum Card is a legal entity (organization/museum) that has signed a membership agreement with SA Muuseumikaart, and whose places of visit (museums) are specified in the membership agreement and that the user can visit. Members of the Museum Card may change over time and the list is available online at www.muuseumikaart.ee/muuseumid.
The place of visit is a building or part of it, a complex, an area, a vehicle, or any other object managed by the member of the Museum Card that is intended to be visited, generally for a fee, and that is covered by the Museum Card service. Places of visit may change over time, and the list is available online at www.muuseumikaart.ee/muuseumid.
- The rights related to the Museum Card
The Museum Card is personal and can only be used by the user. The user does not have the right to transfer the Museum Card or its right of use to third persons.
The Museum Card can be digital in the form of a QR code and is linked to the user’s personal ID.
The user understands that although the service provider makes reasonable efforts to ensure that the list of places of visit remains unchanged or is complemented that the service provider cannot guarantee that and the list of places of visit and members of the Museum Card may change over time, meaning also that cooperation with some places of visit or members of the Museum Card may end (incl. during the validity period of the user’s Museum Card). Changes to the list of places of visit or the members of the Museum Card are not considered a breach of agreement and do not constitute a basis for claiming damage or other compensation from the service provider.
- Access to the place of visit
In order to enter the place of visit with the Museum Card, the visit must be checked in at the place of visit’s ticket office.
The place of visit registers every visit of the user of the Museum Card.
Access is secured only with a valid Museum Card.
At the request of the place of visit the user is obliged to prove their identity. If the user is unable to prove their identity, the place of visit may refuse to allow visiting on the basis of the Museum Card and ask to purchase a regular museum pass. The service provider will not reimburse the user for the cost of such museum passes that were are purchased due to the user’s inability to identify themselves.
With the Museum Card access is free of charge to permanent and temporary exhibitions available with the regular museum pass. For events with special prices and certain temporary exhibitions, for which the place of visit has made a relevant public announcement, an additional fee may be applied.
The place of visit has the right to charge a reservation fee if the user of the Museum Card books their visiting time in advance.
The total number of visits during the period of validity of the Museum Card is not limited but only one visit per day can be registered in each place of visit.
The service provider of the Museum Card is not a provider of museum services and is not responsible for any circumstances related to the place of visit (including but not limited to opening and closing times; the quality, duration, changes, cancellation of exhibitions or events; accessibility; internal rules; etc.). The user undertakes to make sure the place of visit is suitable to them before going there and to follow good conduct, internal rules of the place of visit, and legal regulations.
- Purchase of the Museum Card and Gift Card
The Museum Card and Gift Card can be purchased on the website www.muuseumikaart.ee and at the ticket office of certain places of visit. The Gift Card can also be purchased from resellers but in such case the reseller’s terms apply to the purchase.
Before purchasing the Museum Card or Gift Card, the service provider or the place of visit informs the buyer about the total cost and available payment methods.
Confirmation of the purchase of the Museum Card or Gift Card is sent to the e-mail address specified by the buyer. If the buyer does not receive a confirmation letter about the purchase within one hour after making the purchase, the buyer must contact the service provider at firstname.lastname@example.org.
The purchased Gift Card must be exchanged for the Museum Card within the period indicated on the Gift Card, which is generally 12 months after the purchase. It is possible to exchange the Gift Card for the Museum Card on the website www.muuseumikaart.ee and in certain places of visit. When exchanging the Gift Card for the Museum Card on the website www.muuseumikaart.ee, you must select “Gift Card” as the payment method for the Museum Card. If the Gift Card is not exchanged for the Museum Card within the period indicated on the Gift Card, it will lose its validity and it will no longer be possible to exchange it for the Museum Card.
The Museum Card or Gift Card cannot be partially used or exchanged for money or other benefits.
- Validity of the Museum Card
The Museum Card becomes valid on (i) the first visit to a place of visit or (ii) on the 180th day after the purchase of the Museum Card, whichever is earlier.
If the Museum Card has not been used in any place of visit the service provider will send a reminder to the buyer 30 days before the 180th day. On the 180th day the notice will be sent that the Museum Card becomes valid from that day although no visits were made so far.
The Museum Card is valid for 12 months from activation if it has not been renewed.
The validity of the Museum Card can be checked by registering at the place of visit, on the service provider’s website (if enabled by the service provider), or by contacting the service provider at email@example.com.
It is not possible to suspend the validity of the Museum Card temporarily or permanently.
- Processing of personal data
- Right of withdrawal
It is possible to return the Museum Card and Gift Card purchased from the website www.muuseumikaart.ee (i.e. withdraw from the agreement) in accordance with the law within 14 days from the moment of purchase. In order to return the Museum Card or Gift Card, you must submit a request to the service provider at firstname.lastname@example.org together with the purchase document within 14 days from purchase. The standard form may also be used, available at https://www.riigiteataja.ee/aktilisa/1111/2202/1013/JM_m41_lisa1.pdf#.
The user understands and confirms they are aware that the Museum Card purchased from the website www.muuseumikaart.ee cannot be returned (withdrawn from the agreement) if it has been used even once at any place of visit.
The user understands and confirms they are aware that the Gift Card purchased from the website www.muuseumikaart.ee cannot be returned (withdrawn from the agreement) if it has already been exchanged for the Museum Card.
In the case of a withdrawal from the agreement the service provider returns all received payments to the buyer within 14 days from the day the service provider became aware of the buyer’s decision to withdraw from the agreement. The service provider makes the refund using the same payment method and the same payment data that the buyer used to make the payment unless the service provider and the user expressly agree otherwise.
It is not possible to return (withdraw from the agreement) the Museum Card or Gift Card purchased at a place of visit.
- Final provisions
The service provider has the right to temporarily suspend the provision of the service if it is necessary due to an update or failure of the service or technical software, or if it is obliged to do so due to the law, court ruling, regulations, etc. The service provider will do everything reasonably possible to inform the users of the suspension in advance, and to ensure that the interruption does not last unnecessarily long and that the resulting inconvenience is minimal.
The user has the right to use all legal remedies prescribed by law.
The service provider is not responsible for any circumstances or damage related to the place of visits (including, but not limited to, their opening and closing times; the quality, duration, changing, cancellation, etc. of exhibitions or events; accessibility; internal rules; etc.).
The service provider’s liability is limited to the maximum extent permitted by applicable law. The financial liability of the service provider is limited to the cost of the Museum Card. The exclusion and limitation of liability do not apply if the death of the user is caused or their health is damaged as well as in other cases when the damage is caused intentionally or due to gross negligence.
The user has the right to stop using the Museum Card at any time and the service provider has the right to stop offering the Museum Card service at any time but the service provider will not reimburse the full or partial cost of the Museum Card in such case.
In addition, the buyer and user as consumers can file a complaint with the Consumer Disputes Committee operating at the Consumer Protection and Technical Regulatory Authority, whose competence is to resolve disputes arising from the agreement concluded between the buyer and the seller, which the parties have not been able to resolve by negotiations, provided that the value of the disputed product or service is 20 or more euros. You can familiarize yourself with the procedural conditions and submit an application here. A review of the complaint by the committee is free of charge. The consumer can also address the European Union consumer dispute resolution platform. Additional information about it can be found here.
- Contact details
Address: Telliskivi 60a/3, Tallinn 10412
SA Muuseumikaart was founded by MTÜ Eesti Muuseumiühing (Estonian Museum Association)
The terms are valid from April 11, 2023